For Melbourne / Sydney / Perth / Queensland / South Australia:
Domestic Unit
– During the initial visit, there is a minimum charge of $198.00, including GST, covering both the service call and up to 30 minutes of labor. If the service extends beyond 30 minutes, an additional charge of $49.50, including GST, is applied for every 15-minute interval.
– On the second visit, the charge is $49.50, including GST, for every 15 minutes, with a minimum of 30 minutes for any job, and additional charges for parts as quoted by the office.
Premium Domestic Unit
– For the premium domestic unit’s first visit, there is a minimum charge of $242.00, including GST, covering both the service call and up to 30 minutes of labor. If the service extends beyond 30 minutes, an additional charge of $49.50, including GST, is applied for every 15-minute interval.
– On the second visit, the charge is $49.50, including GST, for every 15 minutes, with a minimum of 30 minutes for any job, and additional charges for parts as quoted by the office.
Commercial Unit
– For the first visit to the commercial unit, there is a minimum charge of $286.00, including GST, covering both the service call and up to 30 minutes of labor. If the service extends beyond 30 minutes, an additional charge of $49.50, including GST, is applied for every 15-minute interval.
– On the second visit, the charge is $49.50, including GST, for every 15 minutes, with a minimum of 30 minutes for any job, and additional charges for parts as quoted by the office.
Parts
– Nationwide Appliance Repairs Parts Team will advise the cost of parts to the customer directly via email or over the phone.
Service Call
– All our work we provide 3 months labour warranty + 12 months parts warranty.
– For the initial 0 to 3 months after attending the job, if the issue remains the same, there is no charge. If the problem differs from the one addressed during the first visit, additional labor is charged at $49.50, including GST, for every 15 minutes.
3+ MONTHS AFTER ATTENDING THE JOB
Normal Labour Charges Apply:
– If domestic charge domestic rates.
– If premium domestic charge premium domestic rates.
– If commercial appliances charge commercial rates.
This includes:
– A Mobile service van visit to your office/home/workplace from one of our trained appliance technicians
– Up to 30 minutes of labour on the visit
– Additional Labour (Per 15 Mins) $45.00 + GST.
https://nationwideappliancerepairs.com.au/wp-content/uploads/2024/02/8-What-to-charge-the-customer.pdf
Without having seen your appliance and the fault, it is impossible for us to tell exactly what parts will be required for the job. Once our technician has inspected your appliance you may request a written or verbal estimate before our technician repairs your appliance.
If you think that you know what parts your appliance would require please contact our customer service team either through call or email. Please note that prices may vary and additional parts may be required beyond what you think are needed.
Appliance repairs are often complex and we do our very best when providing estimates for repair, however, due to the complex nature of modern appliances if additional parts are required to complete above what was quoted in a written estimate, these will be charged our standard terms and conditions.
We prefer payment via the following major credit cards (Visa, MasterCard ).
We do accept cash but please bear in mind that our technicians do not carry change.
We are happy to create accounts for any company with an ABN – subject to credit approval. Our credit terms are 30 days from the date of invoice and overdue fees may apply.
We get many questions about processing service calls for account customers so we created a special page to answer all the questions you will have about booking service calls on an account. Company & Real Estate Agents FAQ
Our technicians carry a large number of common parts both in their vans for your visit and also in the local warehouses. We attempt to bring the parts we believe are necessary.
However, you might appreciate that there is a huge number of appliances and an even larger number of parts available. We can not carry every possible part and may need to order parts once we have diagnosed the exact parts you require.
For most customers, we will have the common parts on the day. But if you require us to bring the parts you believe are necessary we may ask for you to pay for the parts or log a credit card in our system for payment in advance.
For many customers, we are able to confirm your service time when you book. During busy periods and for some regional areas we need to coordinate the trip for our technicians to best accommodate all of our customers and may ask you for 2 preference times.
In these instances, you will receive a follow-up phone call to confirm the booking time our technician will visit your property.
You will receive a confirmed booking window when you book with us or when we ring to confirm one of your preferred call times.
You can request for the technician to phone you 30 minutes in advance of the service call.
Our technicians visit many customers during the day and we can not tell the exact amount of time for each call. We allocate each customer a window of time that our technician will visit your property.
If you need a notification of when we are coming to your property we are happy to give you a call on approach.
We do not offer an out-of-hours service all the time and in all places.
In some areas, we can organise a Saturday or after-hours visit but we have limited spots available for this service.
The warranty on our service call is for 3 months on labour conducted to complete the repair. We also extend the warranty on our spare parts to 12 months.
On the day our technician will be able to tell you if the repair is covered under warranty or if there are further charges applicable.
While we try to repair all issues with your appliance we can only repair what we see or have reported to us is an issue. If we don’t know about it we can not fix it.
Service Labour warranty – 3 months.
Spare parts warranty – 12 months (wear and tear parts are not included in parts warranty)
You will need to pay for the service call but the parts, if faulty, will be changed under their warranty.